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Guide to Conducting
Accessible Meetings

INSIDER    June 28, 2016 pdf version  

» Changes to the AODA Customer Service Standard - Effective on July 1, 2016

Restaurant owner Greg Boyle says there is a rich and growing market in Ontario any business can tap into if they just follow some simple advice.

“It really is just a matter of listening and talking to your guests,” says Boyle, who has made accessibility for customers with disabilities a cornerstone of the three Tim Hortons stores he operates with his partner in Sarnia, Ontario.

“There are improvements that can be achieved at minimal costs to business owners who wish to reach a market that otherwise could be lost to them.”

To help you create a more accessible customer service experience, the government has made changes to the Customer Service Standard. Starting July 1, 2016: 

  • All employees must be trained on accessible customer service

  • More types of regulated health professionals can provide documentation of the need for a service animal.

  • An organization can only require a support person to accompany someone with a disability for the purposes of health or safety, and in consultation with the person. If it’s determined a support person is required, any fee or fare for the support person must be waived.

  • All accessibility standards — including the accessible customer service standard — are now part of one Integrated Accessibility Standards Regulation, making it easier for organizations to understand their obligations.
  • Private sector and non-profit organizations with 20-49 employees no longer need to document policies. But this does not remove compliance or reporting requirements.

Certain terms and definitions have also been updated, but these changes do not affect your existing requirements.
The reporting schedule for organizations also remains the same. All public sector organizations, and businesses and non-profits with 20 or more employees must submit their 2017 accessibility compliance report by December 31, 2017.

The 2017 report will include questions about complying with these new customer service standard changes. So learn more at or you can view the Quick Reference Guide

» CPP To Be Expanded & Will Replace Ontario Retirement Pension Plan

Canada's Finance Ministers reached an agreement-in-principle to expand the Canada Pension Plan.  The deal was signed by eight provinces; Quebec and Manitoba have decided to withhold their signatures. 
Under the agreement, which would go into effect in 2019, an average Canadian worker earning about $55,000 will pay an additional $7 a month in 2019. That would increase to $34 a month by 2023. Once fully implemented, the maximum annual benefits will increase by about one-third to $17,478. Mandatory matching contributions will also mean an increase in payroll expenses for employers.
Federal Finance Minister Bill Morneau stated that Quebec, which has its own pension plan, and Manitoba will continue to be part of the process, despite not signing on to the agreement. Manitoba may join once the newly-elected Manitoba government has fully explored the CPP expansion proposal, whereas Quebec operates a similar Quebec Pension Plan.
Ontario Finance Minister Charles Sousa stated that the federal plans will replace Ontario's proposal for pension reform.CPP expansion was a campaign commitment of the federal Liberal government.

To successfully change the CPP, consent is required from Ottawa and a minimum of seven provinces representing at least two-thirds of Canada's population. Once a sufficient number of provincial governments have indicated support, the federal government can move forward with an Order in Council, as no Parliamentary debate or legislation is required. Once an Order is issued, the expansion is secured unless amended through a subsequent agreement of two-thirds of provinces to reverse the expansion. 

Canada's Finance Ministers Agree to Strengthen Canada Pension Plan

To read the complete article from The Ministry of Finance click here.

» Ontario Expanding GO Rail Service in Durham Region
Office of the Premier

Ontario is extending GO Transit's Lakeshore East rail corridor to offer new GO train service from Oshawa to Bowmanville. Extending the GO train network by nearly 20 kilometres and building four new stations will give people in Durham more transit options and help drive economic growth and job creation.

Premier Kathleen Wynne was in Bowmanville to make the announcement. Through Metrolinx, the province's regional transportation authority for the Greater Toronto and Hamilton Area (GTHA), Ontario is working with CP Rail on infrastructure and service planning for the extension, a portion of which will use CP Rail's existing corridor north of Highway 401.

Expanded rail service will provide Durham Region with more direct connections to the larger GO transit network, helping to reduce congestion in the GTHA and connecting people to jobs. This will also help minimize greenhouse gas pollution by reducing car trips and improve travel times.

Ontario is making the largest investment in public infrastructure in the province's history -- about $160 billion over 12 years. This is supporting 110,000 jobs every year across the province, with projects such as roads, bridges, transit systems, schools and hospitals. In 2015, the province announced support for more than 325 projects that will keep people and goods moving, connect communities and improve quality of life.

To read the complete article click here.

» Minister of Labour Response To Protecting Employees’ Tips Act

Please find below an excerpt of a letter sent to ORHMA by Minister Flynn.

Thank you for your input on the proposed regulation to exclude credit card processing fees from protected tips and other gratuities under the Employment Standards Act, 2000 (ESA). I appreciate your organization’s continued engagement with this important matter.

As you know, Bill 12, Protecting Employees’ Tips Act, 2015, amended the ESA to prohibit employers from taking any portion of an employee’s tips or other gratuities, except in limited circumstances. This prohibition applies to all sectors and workplaces where an employer-employee relationship exists, such as restaurants, nail and hair salons, banquet halls, hotels and spas, subject to other ESA exclusions. These amendments came into force on June 10, 2016.

As you are also aware, a regulation under subsection 14.1(2) of the ESA that excludes a portion of credit card processing fees from the definition of “tips or other gratuity” was passed and came into effect on June 10, 2016. The regulation is now available for viewing on the ministry’s website at
I note your concern that Bill 12 will preclude the practice of withholding group or banquet service charges, if service charges are being included on items such as invoices and banquet hall rental agreements. Employers need to be explicit about the purpose of these funds and who should receive them, for example tips for servers or facilities charges. Otherwise, the whole amount of the service charge may be considered to be tips and other gratuities that were intended for employees.

Over the last several months, the ministry has been conducting ongoing education and outreach efforts aimed at promoting awareness of the Bill 12 provisions. This includes social media posts and the June 10, 2016 launch of a dedicated webpage on tips and other gratuities at  

I understand a number of stakeholders, including ORHMA, have been actively engaged during the implementation of Bill 12. I would like to take this opportunity to thank you for your role in helping the ministry develop educational resources and promote awareness of them to your members. 

Kevin Flynn
Minister of Labour

» By The Numbers – 2015 WSIB Statistical Report
Workplace Safety and Insurance Board

On behalf of the Chair, the WSIB is pleased to inform you that the By the Numbers: 2015 WSIB Statistical Report is now online at  By the Numbers is released annually to provide useful information about Ontario’s overall prevention system and industry sectors.

As a key part of our commitment to making information accessible and usable, By the Numbers presents a wide range of easy-to-interpret statistics on Ontario’s workplace health and safety trends.  For example:

  • In 2015, we served more than 5.3 million workers and more than 300,000 employers, registered almost 230,000 claims, and issued $2.58 billion in benefit payments

  • The Lost Time Injury (LTI) rate for Schedule 1 and 2 combined was 0.98 for 2015, continuing a decade-long trend of being among the lowest of any jurisdiction in Canada.
  • Return to Work staff made more than 21,000 visits to Ontario workplaces, and more than 91 per cent of injured workers were off loss-of-earnings benefits within one month of Return to Work staff involvement.

With statistics covering injury, illness, recovery and return-to-work trends in Ontario’s workplaces, By the Numbers is a valuable resource for workers, employers and researchers.

This year, we are introducing an innovative new Report Builder feature on the By the Numbers website.  Report Builder is a self-service tool that lets users choose and customize the information they need to build their own unique reports.  As well, for the first time in its five-year history, By the Numbers includes occupational disease claims statistics, which are the subject of this year’s Focus chapter.

» Tourism  HRCanada  Presents  HR Award To HAC President  Anthony  Pollard
Hotel Association of Canada

Tourism HR Canada has presented Anthony Pollard, President of the Hotel Association of Canada (HAC), with a special award recognizing his contribution to advancing progressive HR practices in Canada’s tourism sector.

Read the attached for more information.

» AODA – Free Online Sessions
Accessibility for Ontarians with Disabilities Act

Ontario has laws to improve accessibility for people with disabilities. Learn about the standards you need to follow and reporting deadlines for complying with accessibility requirements.  Sign up for free online sessions that can help you understand accessibility requirements.

» Smoking Banned On Outdoor Patios In Ontario

The Ontario government has put a ban on smoking at outdoor patio bars and restaurants, whether covered or not.  This law became effective January 1, 2015.

A restaurant or bar patio is defined as an area:

  • The public can access to eat food or drink beverages, for a fee or at no cost
  • Where food or drinks are served, sold or offered by employees
  • That is not a private home

Regulations under the Smoke-Free Ontario Act prohibit smoking tobacco in all enclosed workplaces and enclosed public places as well as other designated places in Ontario
Canadian Legions that built patios prior to November 18, 2013 are exempt from the regulation.

Restaurants and bar owners or employees are required to ensure that the smoking laws are respected.  Owners and employers are expected to give notice to staff, delivery personnel and patrons that smoking is not allowed in smoke-free areas by posting “no smoking signs” at entrances, exits and in washrooms and other appropriate locations.

Also, no ashtrays or similar items may remain in the smoke-free areas.

An owner or employer of a restaurant or bar (patio) who fails to fulfill their responsibility under the smoke-free laws may be charged with an offence, and if convicted, could face a maximum fine:

  • For Individuals - $1,000 for a first offence or $5,000 for any further offence
  • For corporations - $100,000  for a first offence of $300,000 for any further offence

For further information on the Smoke-Free Ontario Act please visit the Ontario Ministry of Health and Long Term Care at

» Canada Day at Queen's Park

Ministry of Citizenship and Immigration

The province's official celebration of Canada Day will be held on Friday, July 1, 2016 on the front lawn of the Ontario Legislature in Toronto.

The following roads will be closed from 6 a.m. to 7 p.m. on Canada Day:
  • Queen's Park Crescent East from College Street to Wellesley Street West 
  • Queen's Park Crescent West from College Street to Hoskin Avenue 
  • Grosvenor Street from Queen's Park Crescent East to Surrey Place 
  • Wellesley Street West from Queen's Park Crescent East to Queen's Park Crescent West
Media must present parking passes along with valid accreditation for access to the grounds on July 1. Media parking passes can be obtained before June 30 from the Communications Branch contact listed below. 

For more information on Canada Day at Queen's Park, visit

» Temporary Foreign Worker Program Cap To Remain at 20% For Now
The Canadian Press

OTTAWA -- The federal government is freezing the 20 per cent cap on the number of low-wage temporary foreign workers a company can hire.

Labour Minister MaryAnn Mihychuk said the controversial temporary foreign worker program needs an overhaul and will announce her plan for more changes later this year.
But for now, the cap, which was set to go down to 10 per cent beginning July 1, will instead stay where it is.

To read the complete article click here.

» Summer Shouldn’t Be Sweater Season


If you notice your guests and staff wearing heavy sweaters and jackets indoors during the summer, then you’re overcooling and paying more than you have to for electricity. Optimize your existing cooling and ventilation system for improved comfort and savings by adding any (or all) of these options:
  • Compressor Controls to switch your compressor into ‘stand-by’ mode when overcooling is detected.
  • Variable Frequency Drives to slow down or speed up your system’s motor on an as-needed basis.
  • Demand Control Ventilation, which slows down or speeds up fans and air intake instead of running at a constant rate.
Not only will these improvements save you money, but with Retrofit Program incentives, you can get back up to 50% of your project costs.
Call Robert Gregoris  at 416-725-6194 to get started OR visit RETROFITMYBUSINESS.CA
One in three businesses are already enjoying savings, increased performance and a fast ROI for upgrades like these, and more. It’s a breath of fresh air.

To read the complete article click here.

» Current Performance Indicators – April 2016
Ministry of Tourism, Culture and Sport

The Ministry’s Current Performance Indicators have been updated with April 2016 data.
This user friendly, interactive tool is updated monthly with the latest tourism statistics including:
  • Border Crossings
  • Accommodation Statistics
  • Travel Price Index
  • Economic Indicators
  • Consumer Response Indicators
The Current Performance Tool is available at:

» Prix Fixe Reservations For Summerlicious Begin June 23, 2016

City of Toronto

Reservations for Toronto's premier prix fixe food event, Summerlicious presented by Interac Association, begin at more than 220 participating restaurants across the city. The 14th annual culinary celebration takes place July 8 to 24.

This year's lineup includes 24 new restaurants: Basso Pizzeria, Beaumont Kitchen, The Borough, Buonanotte, Carens Rosedale, Carmen's Steak House, The Craft Brasserie and Grille, Hawker Bar, Kadbanu, Kalendar Restaurant & Bistro, Kasa Moto, Lisa Marie, Marigold Indian Bistro, Montecito, Napoli Centrale, R&D, Rose and Sons, Schnitzel Hub European Bistro, Stages Restaurant, Stratosphere, Ufficio, Vagabondo Italian Ristorante, Via Vai and Windup Caribbean Restaurant.

Three-course prix fixe lunch menus are priced at $18, $23 and $28 and dinner is priced at $28, $38 and $48. Reservations are strongly recommended and are to be made directly with the participating dining establishment. 

Visitors to the official Summerlicious website at can locate and sort restaurants by price, neighbourhood and cuisine, and share their list through social media. An interactive map, which can be found on the website, helps visitors find Summerlicious restaurants across the city.

For the latest in Summerlicious news, visit or follow us on Facebook at on Twitter @LiciousTO, or Instagram at

» Alumni Shine at Inaugural Ted Rogers School of Management Alumni Awards

Over the course of 10 years as the Ted Rogers School of Management, and decades before that as Ryerson’s Faculty of Business, TRSM has produced remarkable alumni who have made significant impacts as business leaders in Canada and around the world.

To celebrate the alumni’s many achievements, the inaugural TRSM Alumni Awards were held on Saturday, May 28, and welcomed over 200 members of the TRSM community for a night of toasting achievements, reconnecting with fellow alumni and forging new connections.

A total of 16 awards were given to outstanding alumni who have achieved success as entrepreneurs, volunteers and business leaders in a wide range of industries.
Award recipients were chosen by a selection committee within TRSM’s Office of the Dean, with a fan favourite vote conducted via social media.

Fred Lawlor Receives the Lifetime Achievement Award

This award is the highest honor bestowed to an alumnus of the Ted Rogers School of Management. The Lifetime Achievement Awards recognize alumni who have significantly impacted the reputation of the Ted Rogers School of Management through excellence in professional, community and/or personal endeavors.

Fred Lawlor (Hospitality and Tourism, 1994) 
President, Sliced Apple Hospitality Group

» Hello, We’re Hyr!

Welcome to the future of shift work.  Hyr is a first-of-its-kind mobile app that provides a hyper-efficient way to fill hourly paid shifts with trusted and qualified workers, on demand.  And given that shift workers on Hyr’s platform act as independent contractors, not direct employees, Hyr is the most cost-effective way to benefit from the convenience of flex-scheduling.  Insight into your experiences with recruitment by completing this short survey would be greatly appreciated:

Please visit Hyr online at Launching Summer 2016!

» Thank You For Your Support & Participation!

The Ontario Restaurant Hotel Motel Association (ORHMA) would like to take a moment to thank those who participated at our 13th Annual ORHMA Provincial Golf Tournament which was held at the Nottawasaga Inn Resort & Conference Centre on Tuesday June 14th, 2016. 

Without your support and contributions, this tournament would not be what it is today and we sincerely thank you. Your generosity has led to a memorable event and we look forward to the opportunity of welcoming your participation at next year’s tournament. 

To check out fun action shots of our talented golfers, click here

On behalf of the ORHMA Board of Directors, staff and ORHMA members, we would like to give a big THANK YOU to those who sponsored, participated, contributed and volunteered at the tournament.  

» Industry Events

  • The Canadian Coffee & Tea Show - September 28 & 29, 2016 - Location - The International Centre - Mississauga, Ontario . For more info click here.

  • Security Canada International Security Conference & Exposition 2016Toronto,Ontario – October 19,20, 2016 – Location Toronto Congress Centre – 650 Dixon Road. For more information and to register click here.
»  Complimentary Industry Subscriptions