• Accessible Experience

    A web resource for understanding the Accessibility for Ontarians with Disabilities Act (AODA)

    Accessible Experience
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Customer Service For All Organizations

Accessibility Standards for Customer Service: Summary of Requirements

Accessibility Standards for Customer Service: Summary of Requirements

http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/customerService/trainingResourcesAODA/summary.aspx

A summary of what organizations need to know about the standard to comply, including the questions asked on the accessibility compliance report.

Accessibility Standard for Customer Service: Template Plan

Accessibility Standard for Customer Service: Template Plan

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/TemplatePlan_en.pdf

Organizations of all sizes can fill in this template to create their accessibility policies.

Accessibility Standards for Customer Service: Employer Handbook

Accessibility Standards for Customer Service: Employer Handbook

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/AO_EmployerHandbook.pdf

A handbook explaining the formal meaning of the regulation with some examples to help describe its interpretation.

Training Resource: Accessibility Standards for Customer Service, Ontario Regulation 429/07

Training Resource: Accessibility Standards for Customer Service, Ontario Regulation 429/07

http://www.aoda.ca/training-resource/

A resource to help organizations meet the training requirements of the customer service standard.

Serve-Ability: Transforming Ontario’s Customer Service

Serve-Ability: Transforming Ontario’s Customer Service

http://www.mcss.gov.on.ca/mcss/serve-ability/splash.html

An e-learning course to help organizations meet the training requirements of the customer service standard and to better serve customers with disabilities.