• Accessible Experience

    A web resource for understanding the Accessibility for Ontarians with Disabilities Act (AODA)

    Accessible Experience
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Customer Service For Large Organizations

Getting Started Guide for Employers with 20 employees or more

Getting Started Guide for Employers with 20 employees or more

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/GettingStarted_more20_en.pdf

A resource to help large organizations understand the customer service standard and what they need to do.

Accessibility Standard for Customer Service: Checklist for large organizations

Accessibility Standard for Customer Service: Checklist for large organizations

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/Checklist_more20_en.pdf

A checklist to help large organizations ensure they have met all the requirements of the customer service standard.

Accessibility Standard for Customer Service: Training tips for large organizations

Accessibility Standard for Customer Service: Training tips for large organizations

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/TrainingTips_more20_en.pdf

A resource to help large organizations train their staff on how to provide accessible customer service and welcome people with disabilities.