• Accessible Experience

    A web resource for understanding the Accessibility for Ontarians with Disabilities Act (AODA)

    Accessible Experience
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Customer Service For Small Organizations

Getting Started Guide for Employers with fewer than 20 employees

Getting Started Guide for Employers with fewer than 20 employees

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/GettingStarted_less20_en.pdf

A resource to help small organizations understand the customer service standard and what they need to do.

Accessibility Standard for Customer Service: Checklist for small organizations

Accessibility Standard for Customer Service: Checklist for small organizations

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/Checklist_less20_en.pdf

A checklist to help small organizations ensure they have met all the requirements.

Accessibility Standard for Customer Service: Training tips for small organizations

Accessibility Standard for Customer Service: Training tips for small organizations

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/TrainingTips_less20_en.pdf

A resource to help small organizations train their staff on how to provide accessible customer service and welcome people with disabilities.

Accessibility Standard for Customer Service: Training resource

http://www.mcss.gov.on.ca/documents/en/mcss/accessibility/Tools/AO_TrainingResource.pdf http://www.mcss.gov.on.ca/en/serve-ability/index.aspx