• Accessible Experience

    A web resource for understanding the Accessibility for Ontarians with Disabilities Act (AODA)

    Accessible Experience
ORHMA is dedicated to fostering a positive business climate for Ontario's hospitality industry, while providing value-added services to its members. Learn how to save money and see the top reasons to join ORHMA today!
SavingsJoin Now!
Forgot Password ?

Resources - Videos & Tools for Employers

Working Together: Creating an Inclusive Hospitality Sector for people who are Deaf and Hard of Hearing

Find out how making your workplace accessible can help make it more successful as well


Understanding AODA

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), its Purpose and Goals

  • The origins of the AODA
  • Standards Development Committees.
  • Obligations for compliance with AODA standards.
  • Process checks and balances and the future of this legislation.
  • What you can do to be proactive. (30 minutes)

Accessibility Standards for Customer Service (Customer Service Standard)

An Overview of the Accessibility Standards for Customer Service (Customer Service Standard)

  • General compliance information and resources.
  • Helpful information on communicating and interacting with people with disabilities who are accessing your goods and services. (60 minutes)

Introduction to Accessible Information and Communications: Insights and Best Practices

The Accessible Information and Communications Standard will be announced later in 2010, but there already exists a large body of information related to best practices for accessible information and communications and it is provided in this webinar

  • How accessible information and communications is important to Ontarians and good for business.
  • How to apply five practical steps to start developing a plan for accessible information and communications in your organization.
  • What are some best practices, including alternate formats and assistive technologies for common communications vehicles.
  • Where information and communications are requirements in the customer service standard. (60 minutes)
Serve-Ability: Transforming Ontario’s Customer Service

Serve-Ability: Transforming Ontario’s Customer Service


An e-learning course to help organizations meet the training requirements of the customer service standard and to better serve customers with disabilities.

Integrated Accessibility Standards Regulation (Employment) WEBINAR

Accessibility Standard for Employment will help Ontario businesses and organizations make accessibility a regular part of finding, hiring and supporting employees with disabilities


Integrated Accessibility Standards Regulation (Information & Communications) WEBINAR

The Accessibility Standard for Information and Communications will help Ontario businesses and organizations make their information accessible for people with disabilities


Harold Jeepers

Follow the adventures of manager, Harold, and HR professional, Sonja, as they make Jiffy Brothers Industries an accessible workplace


Employers’ Toolkit

Comprehensive resource designed to help implement the Employment Standard under the AODA


Working Together

Concise video explaining how the Human Rights Code applies to people with disabilities and your organization’s duty to accommodate