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ORHMA REGIONAL & PROVINCIAL
Annual General Meetings
Ottawa Region AGM
Date: Wednesday, May 7, 200
Time: 8:30am
Location: Algonquin College, Woodroffe Campus -
School of Hospitality and Tourism, Restaurant International,
1385 Woodroffe Avenue, Ottawa
Notice
of Ottawa Region AGM Proxy
Toronto Region AGM
Date: Wednesday, May 7, 2008
Time: 2:30pm
Location: Brazen Head Irish Pub
165 East Liberty Street, 3rd Floor, Toronto
Notice
of Toronto Region AGM Proxy
Windsor Region AGM
Date: Monday, May 12, 2008
Time: 6:00pm
Location: Holiday Inn Select
1855 Huron Church Road, Windsor
Notice
of Windsor Region AGM Proxy
London Region AGM
Date: Monday, May 12, 2008
Time: 6:30pm
Location: Best Western Lamplighter Inn,
Canterbury Room,
591 Wellington Road, London
Notice
of London Region AGM Proxy
Provincial Annual General Meeting
Date: Wednesday, May 21, 2008
Time: 6:15pm
Location: Hockley Valley Resort, Orangeville Ontario
Notice
of Provincial AGM Proxy
Mark
Your Calendar
5th Annual ORHMA Provincial
Golf Tournament
Date: Thursday, May 22, 2008
Location: Hockley Valley Resort, Orangeville
ORHMA Golf Registration Form
ORHMA
Golf Sponsorship Opportunities
The 9th Annual London
Hospitality Golf Classic & Dinner
Date: Wednesday, May 28, 2008
Location: Greenhills Golf Club, 4838 Colonel Talbot Rd.
London
Region Golf Tournament Flyer
London
Region Golf Tournament Registration Form
London
Region Golf Tournament Sponsorship Opportunities
73rd
ORHMA Toronto Region
Golf Tournament
Date: Thursday,
June 19, 2008
Location: Glen Eagle Golf Club, Bolton
Registration
Information
COACHING FOR EXCELLENCE TRAINING
PROGRAM
(For Supervisors & Managers)
Coaching Defined
The Advantages of Coaching Your Employees
Defining your personal fears in ‘coaching’
4 Obstacles Managers Face in Coaching
Learning Styles
Assess Your Learning Style & Your Personal Profile
Opportunities to Coach in knowing your Learning Style
What ‘type’ of manager/supervisor are you?
How to motivate your staff effectively in your style
Applying your management style to your workplace
Matching skill sets to learning styles
Informal & Formal Coaching
How to provide Informal Coaching – 3 step
Providing effective feedback in your management style
7 Ways to Improve Employee Performance
Formal Coaching Technique Defined
Setting the Stage
For Upcoming Training information contact:
Fatima Finnegan at (905) 361-0268 OR (800) 668-8906
SERVICE EXCELLENCE TRAINING
PROGRAM
Customer Loyalty & Service Commitments
Why
customers leave & 3 Factors that contribute to customer loyalty
Build
Your Customer
Loyalty!
Importance
of first impressions & 3 commitments that are basic to
Service Excellence
Teamwork
Benefits
of teamwork for you, your team & your customers
Building
customer loyalty through team effort
Communication & Connections
Elements
of communication
Determining
the customer’s needs & expectations
Maximize
‘Moments of Truth’ in a customer connection
Be
committed to SERVICE everyday – we’ll show you how
Challenges
Three
types of difficult customers
5-step
communication process in pressure situations
Effective
ways of dealing with customer concerns
WOW Them
Loyalty
Building and Going the Extra Mile
Sharpening
your professional service skills
For Upcoming Training information contact:
Fatima Finnegan at (905) 361-0268 OR (800) 668-8906
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