ORHMA-GTHA Announce New Employment
Service for Members
The Ontario Restaurant Hotel & Motel Association
(ORHMA) and the Greater Toronto Hotel Association (GTHA) are pleased
to announce a new partnership with the Job Opportunity Information Network
(JOIN). The program, which is funded in part by the ORHMA, GTHA, and
the Ontario Disability Support Program (ODSP), is designed to assist
our members in the active recruitment, hiring and retention of workers
with disabilities.
Member
Announcement
For more information on the Employment Program please
contact David Holman, Diversity Recruitment Specialist, dholman@orhma.com
or 905-361-0268 / 800-668-8906 at extension 323.
Alternately, for more information on accessibility and the status of
the AODA and its regulations please contact Michelle Saunders, ORHMA
Manager of Government Relations, msaunders@orhma.com
or
905-361-0268 / 800-668-8906 at extension 307.
Accessible Service Excellence
Prepare your team to meet the needs of the fastest growing customer base persons with disabilities or accessibility needs. Businesses must comply to the Accessibility for Ontarians with Disabilities act, 2005 (AODA) and meet customer service standards that support consistent service to all. Designed to complement OTECs Service Excellence program, this program will ensure your business meets AODA standard compliance and your employees increase customer loyalty and service levels.
Explore
- How to understand various disabilities
- The value and benefits of improving service for persons with a disability or accessibility needs
- The importance of AODA legislation
- The core principals for communicating with customers with disabilities
- How to meet specific needs of customers with varying disabilities.
Registration Forms:
Toronto - May 26th Leading Accessible Service Excellence (PDF Download)
Toronto - May 26th Accessible Service Excellence (PDF Download)
Toronto - May 26th Accessible Service Excellence Designated Trainer Program (PDF Download)
Toronto - May 26th Accessible Service Excellence for Designated Trainers (PDF Download)
Resources
Accessibility
for Ontarians with Disabilities Act, 2005 (AODA)
AODA - Customer Service Regulation
AODA:
Exemption from Reporting Requirements Regulation
Hospitality
Industry Accessibility Checklist
Ontario Human Rights Commission:
Moving
Towards Barrier-Free Services: Final Report on the Restaurant Accessibility
Initiative (2006)
Dining
Out Accessibily: An Accessibility Audit of Select Restaurant Chains
in Ontario (2004)
Links
Government of Ontario/Accessibility Directorate www.mcss.gov.on.ca/mcss/english/pillars/accessibilityOntario/
Greater Toronto Hotel Association www.gtha.com
Job Opportunity Information Network www.joininfo.ca
