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Home > Training
& Education > Training Calendar
Coaching
For Excellence Training Provide a management level training program for your Managers What type of manager/supervisor are you? * 1 day qualified training seminar Toronto - February 17th - Registration Form (PDF Download) SERVICE EXCELLENCE TRAINING
PROGRAM Teamwork Communication & Connections WOW Them For more information contact:
Ottawa - March 25rd - Registration Form (PDF Download)
ENGAGING GENERATION Y Generation Y is most frequently described as those born between 1980 and 2000. Gen Y’s are now entering the workforce and have distinct qualities and expectations of the workplace that are having a dramatic impact on organizations across North America. Objective:
Benefits to Business
Join us and explore how you can:
* 1/2 day qualified training seminar For more information contact:
Toronto - March 3rd - Registration Form (PDF Download)
Designated Trainer Program If your organization trains more than 100 employees per year, then consider delivering OTEC's flagship "Customer Service Excellence" program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a 'service culture'. Day 1
For more information contact:
Ottawa - February 23rd - 25th - Registration Form (PDF Download) |
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To become certified the participant must write a certification
exam. Certification is recognized by the Ministry of Health, is valid
for five years and is registered in a national database. For public seminar
dates see the schedule below. For in-house facilitation contact Surety
at www.suretygroup.net
Brochure
(PDF Download) ** Want Surety to facilitate at your place of business
– Tel: 905-270-9474 For additional training courses, dates and times
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