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Home > Training
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The objective of this program is to develop an employee's service skills
for consistent delivery to customers. Modules in this professional training
program include: Customer Loyalty & Service Commitments, Teamwork,
Communication & Connections, Dealing with Challenging Customers and
WOW’ing our customers. Download
info sheet (word doc)
Coaching For Excellence Training (For Managers & Supervisors)
provides a comprehensive overview of Coaching staff. Advantages of coaching
and obstacles that managers face are reviewed. Self-assessment to personal
learning style assists the manager/supervisor with determining their style
of management or leadership and matching skill sets to learning styles.
Informal and Formal Coaching Techniques are taught along with an effective
method of providing feedback. Download
info sheet (word doc)
Sensitivity Awareness Training provides a comprehensive overview to members
as how to provide appropriate and effective service to persons with a
disability within their workplace.
Download
info sheet  )
This course is designed to certify Canadian employees in the identification
and handling of hazardous material while meeting legislative requirements.
Download
info sheet ()
Take WHMIS
online Training Course NOW
Ontario's Responsible Beverage Service Training Program Designed by the
Industry, for the Industry. As a member of the ORHMA, you will receive
a 20% to 40% discount. www.smartserve.ca
Professional Bartender
Training Program
Bar Pro Academy is a fully licensed, registered career college, specializing
in bar programs. Bar Pro offers intensive, up-to-date and approved bartender
training courses taught by some of the most experienced and entertaining
instructors in the business. We will teach you everything you need to
know in order to succeed in the fast-paced world of bars and nightclubs.
This hands-on course covers on-the-job preparation, the tools of the trade,
and proper drink-making techniques. We will familiarize you with hundreds
of brands and bar treats as we sample actual products and cocktails. You
will learn professional tray handling, profitable table-service techniques,
and become skilled at up-selling all while learning to be a customer-service
expert. We will show you how to get a bar job and keep it. Included in
the complete package are:
• Bartending A-Z
• Ontario Smart Serve accreditation
• St John's Ambulance Emergency First Aid certification
• POS Point of Sale training
• The Art of Flair Bartending.
The market classroom is equipped with all the tools
and products of a real bar and taught by industry veterans. Our six (6)
week, 54 hour program can be taken on days, nights or weekend schedules.
Class times are Mondays, Tuesdays and Wednesdays, from 2:00-5:00 pm or
from 6:30-9:30 or on Saturdays and Sundays from 1-6pm. A complete breakdown
of programs, fees and schedules is available on the website. Tuition tax
receipts and government assistance are possible. Contact us for details.
Bar Pro Academy
Ottawa@barpro.ca
www.barpro.ca
(613) 789-3232
1-866-871-3232
265-A St Patrick,
Ottawa, Ontario,
Canada, K1N 5K4
Pamphlet page 1
Pamphlet page 2
Food safety is NOT just a course you take and you're done... however
you need a solid foundation to insure you serve safe food every day. Surety
facilitates corporate and public seminars using training programs developed
by the industry for the industry. All programs are recognized as the leading
training tools in today's marketplace.
Email info.surety@sympatico.ca
www.suretygroup.net
Download
info sheet (word doc)
| BASICS.fstTM |
Foodhandler level education, training and certification. Also
available on-line. |
| ADVANCED.fstTM |
Management level training, education and certification program. |
| ServSafe® |
Management level training, education and certification Essentials
|
ServSafe®-Train-
the-Trainer |
A one-day workshop addressing the principals of adult learning
styles and effective communication techniques. Certification in ADVANCED.fst
or ServSafe Essentials is a
pre-requisite. |
| PRACTICE FoodSafety.com |
A web-based food safety management system providing active management
control to improve
food safety practices in the workplace. |
To provide hospitality sales professionals with essential sales tools
and best practices that will increase their effectiveness in the industry
and allow them to generate more revenue for their properties
www.tgahospitality.com
Download Info Sheet
To build upon attendees’ existing sales skills and provide them
with concepts and tools that will assist them in optimizing their sales
efforts while increasing property’s overall revenue.
www.tgahospitality.com
Download Info Sheet
To provide owners, general managers, revenue and sales teams with tools
and best practices to assist them in optimizing their property’s
contribution from the Global Distribution Systems (GDS).
www.tgahospitality.com
Download
Info Sheet
To provide the front desk and reservation team(s) with knowledge, tools
and techniques that will assist them in becoming more effective in converting
inquiries into definite bookings, developing a proactive approach to sales
to generate more business for the property and taking customer service
to a higher level while building loyalty amongst property’s guests.
www.tgahospitality.com
Download Info Sheet
The objective of this program is to provide participants with tools to
manage challenging customer situations, to emphasize personal commitment
to the organization, and to develop a personal action plan to build excellence
into their service. (Download
info sheet ()
The objective of this program is to provide participants with tools and
techniques to create a high performing, customer-centered team. (Download
info sheet ()
The objective of this program is to provide management with practical
tools, as well as theory, in managing exceptional customer service.
(Download
info sheet ()
The objective of Training To Go is a training tool kit for the owner, manager or supervisor to provide on-the-job training to counter food service staff.
(Download
info sheet ()
Profit Through Performance is an exciting, easy to use training tool designed
to increase the profitability of your restaurant. Ideally suited for front
line service staff including: Wait Staff Bartenders, Host/Hostess, Maitre
d' and Bus Staff. Includes 12 one-hour modules that can be delivered as
"stand-alone" programs or together as a series. Full, do-it-yourself,
training kit allows the program to be delivered to staff on site at your
restaurant by yourself or an internal trainer. (Download
info sheet ()
Natural Resources
Canada Training Seminars
Spot the Energy
Savings Opportunities
Identify opportunities that can help your company save
on energy use and reduce its energy costs. The Spot the Energy Savings
Opportunities workshop
will help you understand energy basics and how to identify the up-front
savings opportunities.
The best place to begin to look for energy savings opportunities
is where the energy is the most expensive - at the point of end use.
For example, did you know that the difference in cost
between an energy-efficient motor and a regular motor may be paid for
by the incremental change in efficiency? At the Spot the Energy Savings
Opportunities workshop, solutions such as this are identified in a checklist
of opportunities.
Want to know how to save on fans and pumps, boiler systems
and even building envelope systems, and how you can assess the benefits
of energy efficiency?
Then the Spot the Energy Savings Opportunities workshop
is for you!
Course
Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Energy Monitoring
and Tracking
There has to be a way to reduce costs and improve the
bottom line. Set your organization on the road to energy efficiency with
the Dollars to $ense: Energy Monitoring and Tracking Workshop.
The last place most organizations look is at their utility
costs, because they believe that they are part of the fixed overhead costs.
The smart organization will look at reducing utility costs as a way to
improve the bottom line. But where to begin? By developing a monitoring
and tracking system.
Monitoring and tracking systems lead in helping Canadian
companies and institutions save money on energy costs. Energy savings
of 5-15 percent have been achieved by a diverse group of organizations
in the industrial, commercial and institutional sectors that have implemented
them. Once in place, the system should cost no more than 5 percent of
the energy savings realized by an organization.
Course
Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Energy Master
Plan
The more you know, the more you save. You know there are
opportunities to save money, and you know that the faster you act on them,
the faster you start saving.
Knowing what to do and where to find help is the hard
part.
The Office of Energy Efficiency has a workshop that pulls
it all together for you. Learn from the energy leaders. Our experience
has helped over 1,300 organizations.
We'll show you how to get support and identify cost-saving
opportunities in many places you might not have considered.
Course Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Dollars to Sense Registration Form http://www.oee.nrcan.gc.ca/workshops/regform.cfm?N&Text=N
Focused Industry
Training Seminar Courses
Introducing a new alliance with
Focused Industry Training Seminars Inc. ORHMA members will receive a 10%
discount off of the regular registration fees of any FIT Seminar.
Strong Supervision
– New Seminar
Successful operations consistently and effectively execute the countless
details required to provide their guests with an exceptional experience.
The management team must have strong supervisory skills to provide staff
with the leadership, guidance and support required to achieve their service
objectives.
For more information visit www.fitseminars.ca
or go to the training
calendar
Hiring The Right People
– New Seminar
Finding and retaining good employees is becoming an increasing challenge
for hospitality organizations. Traditional methods are no longer as effective
and managers must take creative new approaches to attracting, selecting
and keeping talented people. For more information visit www.fitseminars.ca
or go to the training
calendar
Controlling Food Cost
Effective managers maintain their food costs at minimum practical
levels. Learn to identify and correct problems quickly while taking proactive
steps to consistently control food costs over time. For more information
visit www.fitseminars.ca
or go to the training
calendar
Labour Cost Management
and Planning
Employees are the key resource for organizations seeking a compet-itive
advantage. Achieve financial success by developing skills to minimize
labour costs while enhancing team performance. For more information visit
www.fitseminars.ca
or go to the training
calendar
Controlling Beverage Cost
Losses can grow quickly if beverage costs are not managed. Small inefficiencies
can lead to significant cost overruns. Develop effective controls for
all beverages to maintain margins and reduce the potential for liability.
For more information visit www.fitseminars.ca
or go to the training
calendar
Creating Successful Promotions
Creative promotions will effectively build sales, increase loyalty and
differentiate your operation. Successful promotions don’t need to
be costly or time-consuming. You’ll be shown simple strategies to
create a variety of promotional activities tailored to your operational
needs. For more information visit www.fitseminars.ca
or go to the training
calendar
Training Programs That
Work
Competent and professional staff are essential to building your business.
With proper training they can be your greatest asset. Learn training strategies
that will improve employee performance and make better use of your training
investment. For more information visit www.fitseminars.ca
or go to the training
calendar
Becoming an Effective
Trainer
Training trainers is essential to achieving the greatest impact from your
employee development programs. Quality trainers reflect well on your organization
and enhance employy performance. For more information visit www.fitseminars.ca
or go to the training
calendar
Hidden Concepts Courses
Hiring ‘Smart’
A powerful seminar for anyone involved in the hiring process – from
business owners and managers to seasoned HR professionals, this presentation
will help you improve your organization’s hiring practices!
Course
Outline()
Effective Interviewing
This session will help you meet business challenges that begin with the
new hire selection process. Through interaction and skill practice, you
will focus on preparing for the interview and gathering quality information
from applicants in order to increase your chances of making a successful
hiring decision.
Course
Outline()
Accountability - The Question
Behind The QUESTION?
This is a process that enables leaders and employees – at all levels
– to practice personal accountability by making better choices in
the moment. This helps you to eliminate blame, complaining and procrastination
– allowing you and your staff to create the best experience for
your customers.
Course Outline ()
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