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Home > Training
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The objective of this program is to develop an employee's service skills
for consistent delivery to customers. Modules in this professional training
program include: Customer Loyalty & Service Commitments, Teamwork,
Communication & Connections, Dealing with Challenging Customers and
WOW’ing our customers. Download
info sheet (word doc)
Coaching For Excellence Training (For Managers & Supervisors)
provides a comprehensive overview of Coaching staff. Advantages of coaching
and obstacles that managers face are reviewed. Self-assessment to personal
learning style assists the manager/supervisor with determining their style
of management or leadership and matching skill sets to learning styles.
Informal and Formal Coaching Techniques are taught along with an effective
method of providing feedback. Download
info sheet (word doc)
This course is designed to certify Canadian employees in the identification
and handling of hazardous material while meeting legislative requirements.
Download
info sheet ( )
Take WHMIS
online Training Course NOW
Ontario's Responsible Beverage Service Training Program Designed by the
Industry, for the Industry. As a member of the ORHMA, you will receive
a 20% to 40% discount. www.smartserve.ca
Professional Bartender
Training Program
Bar Pro Academy is a fully licensed, registered career college, specializing
in bar programs. Bar Pro offers intensive, up-to-date and approved bartender
training courses taught by some of the most experienced and entertaining
instructors in the business. We will teach you everything you need to
know in order to succeed in the fast-paced world of bars and nightclubs.
This hands-on course covers on-the-job preparation, the tools of the trade,
and proper drink-making techniques. We will familiarize you with hundreds
of brands and bar treats as we sample actual products and cocktails. You
will learn professional tray handling, profitable table-service techniques,
and become skilled at up-selling all while learning to be a customer-service
expert. We will show you how to get a bar job and keep it. Included in
the complete package are:
• Bartending A-Z
• Ontario Smart Serve accreditation
• St John's Ambulance Emergency First Aid certification
• POS Point of Sale training
• The Art of Flair Bartending.
The market classroom is equipped with all the tools
and products of a real bar and taught by industry veterans. Our six (6)
week, 54 hour program can be taken on days, nights or weekend schedules.
Class times are Mondays, Tuesdays and Wednesdays, from 2:00-5:00 pm or
from 6:30-9:30 or on Saturdays and Sundays from 1-6pm. A complete breakdown
of programs, fees and schedules is available on the website. Tuition tax
receipts and government assistance are possible. Contact us for details.
Bar Pro Academy
Ottawa@barpro.ca
www.barpro.ca
(613) 789-3232
1-866-871-3232
265-A St Patrick,
Ottawa, Ontario,
Canada, K1N 5K4
Pamphlet page 1
Pamphlet page 2
Food safety is NOT just a course you take and you're done... however
you need a solid foundation to insure you serve safe food every day. Surety
facilitates corporate and public seminars using training programs developed
by the industry for the industry. All programs are recognized as the leading
training tools in today's marketplace.
Email: info@suretygroup.net
www.suretygroup.net
| BASICS.fstTM |
Foodhandler level education, training and certification. Also available
on-line. |
| ADVANCED.fstTM |
Management level training, education and certification program. |
| Train- the-Trainer |
A one-day workshop ideal for in-house trainers with multi-unit operators
and larger facilities. This workshop addresses the principals of adult
learning styles and effective communication techniques. Certification
with a grade above 90% in ADVANCED.fst is required. |
The objective of this program is to provide participants with tools to
manage challenging customer situations, to emphasize personal commitment
to the organization, and to develop a personal action plan to build excellence
into their service. (Download
info sheet ()
The objective of this program is to provide participants with tools and
techniques to create a high performing, customer-centered team. (Download
info sheet ()
The objective of this program is to provide management with practical
tools, as well as theory, in managing exceptional customer service.
(Download
info sheet ()
The objective of Training To Go is a training tool kit for the owner, manager or supervisor to provide on-the-job training to counter food service staff.
(Download
info sheet ()
Profit Through Performance is an exciting, easy to use training tool designed
to increase the profitability of your restaurant. Ideally suited for front
line service staff including: Wait Staff Bartenders, Host/Hostess, Maitre
d' and Bus Staff. Includes 12 one-hour modules that can be delivered as
"stand-alone" programs or together as a series. Full, do-it-yourself,
training kit allows the program to be delivered to staff on site at your
restaurant by yourself or an internal trainer. (Download
info sheet ()
Natural Resources
Canada Training Seminars
Spot the Energy
Savings Opportunities
Identify opportunities that can help your company save
on energy use and reduce its energy costs. The Spot the Energy Savings
Opportunities workshop
will help you understand energy basics and how to identify the up-front
savings opportunities.
The best place to begin to look for energy savings opportunities
is where the energy is the most expensive - at the point of end use.
For example, did you know that the difference in cost
between an energy-efficient motor and a regular motor may be paid for
by the incremental change in efficiency? At the Spot the Energy Savings
Opportunities workshop, solutions such as this are identified in a checklist
of opportunities.
Want to know how to save on fans and pumps, boiler systems
and even building envelope systems, and how you can assess the benefits
of energy efficiency?
Then the Spot the Energy Savings Opportunities workshop
is for you!
Course
Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Energy Monitoring
and Tracking
There has to be a way to reduce costs and improve the
bottom line. Set your organization on the road to energy efficiency with
the Dollars to $ense: Energy Monitoring and Tracking Workshop.
The last place most organizations look is at their utility
costs, because they believe that they are part of the fixed overhead costs.
The smart organization will look at reducing utility costs as a way to
improve the bottom line. But where to begin? By developing a monitoring
and tracking system.
Monitoring and tracking systems lead in helping Canadian
companies and institutions save money on energy costs. Energy savings
of 5-15 percent have been achieved by a diverse group of organizations
in the industrial, commercial and institutional sectors that have implemented
them. Once in place, the system should cost no more than 5 percent of
the energy savings realized by an organization.
Course
Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Energy Master
Plan
The more you know, the more you save. You know there are
opportunities to save money, and you know that the faster you act on them,
the faster you start saving.
Knowing what to do and where to find help is the hard
part.
The Office of Energy Efficiency has a workshop that pulls
it all together for you. Learn from the energy leaders. Our experience
has helped over 1,300 organizations.
We'll show you how to get support and identify cost-saving
opportunities in many places you might not have considered.
Course Outline()
For more information visit the NRCan website www.oee.nrcan.gc.ca
Dollars to Sense Registration Form http://www.oee.nrcan.gc.ca/workshops/regform.cfm?N&Text=N
Focused Industry
Training Seminar Courses
Introducing a new alliance with
Focused Industry Training Seminars Inc. ORHMA members will receive a 10%
discount off of the regular registration fees of any FIT Seminar.
Hidden Concepts Courses
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