• Accessible Experience

    A web resource for understanding the Accessibility for Ontarians with Disabilities Act (AODA)

    Accessible Experience
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The government enacted the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, which set out a clear goal and timeframe to make Ontario accessible by 2025. The Act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

This section provides resources to assist operators in understanding what they’re required to do under the AODA and how to file a compliance report with the government.

Customer Service

Accessible customer service is about understanding that people with disabilities may have different needs and finding the best way to help them access goods and services. The Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario.

This section provides information for large and small businesses including training.

Integrated Accessibility Standards Regulation

The Integrated Accessibility Standards Regulation (IASR) will help Ontario businesses and organizations make their information accessible for people with disabilities and will make accessibility a regular part of finding, hiring and supporting employees with disabilities.

This section provides information on General Requirements, Information and Communications, Employment and the Design of Public Spaces and includes training.

Resources, Videos & Tools for Employers

A full resource centre to assist Ontario operators understand what is required with AODA with full access to videos, webinars & tools.

This section includes resources to plan indoor and outdoor accessible events as well as additional videos and tools to help you with accessibility training.